Since 2005
Caring for Pets, Supporting Families
Trusted veterinary care at home or in our West Footscray clinic.
Since 2005, VetCall has combined modern veterinary expertise with the warmth of old-fashioned service. From our purpose-built West Footscray clinic to our convenient house call service across Melbourne’s western suburbs, we provide stress-free, affordable, and compassionate care for pets of all shapes and sizes. Our focus is on building trust with every family, ensuring your pets are happy, healthy, and loved.
The People Who Care for Your Pets
Dr Rebecca Bugg
Rebecca founded VetCall in 2005, starting as a house-call service before expanding to a full clinic in West Footscray. With over 15 years of experience, she remains passionate about veterinary care and loves treating pets as part of the family.
Her special interest is integrative medicine, offering holistic treatments such as acupuncture and Chinese herbal medicine. She completed the IVAS Veterinary Acupuncture course in 2003, has undertaken further study in Chinese herbs, and is a proud member of the Australian Veterinary Association.
Outside of work, Rebecca enjoys the outdoors with her young family and their two lively Labradors, Poppy and Barney — along with her cat, Pickles, who rules the household.
Dr Gloria Perkovic
Gloria graduated with honours in Veterinary Science from the University of Melbourne in 2004 and has worked across private practice and academia, including teaching at the University of Sydney. She has since returned to Melbourne’s west, where she focuses on small animal practice.
Her special interests include rabbits, guinea pigs, chickens, birds, and reptiles. Gloria has completed further training in veterinary acupuncture and small animal behavioural medicine.
Outside of work, she enjoys baking elaborate cakes and caring for her lively household of pets — two dogs, two cats, four rabbits, six chickens, a guinea pig, and a quail.
Eliza
Eliza began working as a veterinary nurse in mid-2008. She is registered under the AVNAT scheme and is also a qualified zoologist. She enjoys all aspects of nursing, but particularly loves the variety of tasks that comes with working in small animal practice, and has a special interest in exotic and wildlife health. She started at Vetcall in 2016 and currently works across surgery, consult and reception roles.
When not at work, Eliza likes to keep herself busy. She is often studying on the side, to combine her interest in animal health and wildlife conservation, and still does the occasional fauna consulting job. She has four young children, and somehow ended up with five indoor cats, as well as an empty aquarium she’d like to fill with fish one day.
Kate
Kate graduated Bachelor of Science at the University of Melbourne, majoring in Animal Science and Management. She has worked in both general practice and shelter medicine over her years as a veterinary nurse.
Kate loves all animals, great and small. She has a fat ginger cat named Mr. Squash.
In her spare time, Kate likes to have a beer & watch her Carlton Blues play.
Kim
Kim has over 20yrs experience in the nursing industry. Starting out in Perth and making the big move to back to Melbourne in 2005. She has been in GP and then did a 10 year stint as an Internal Medicine Nurse, which she gained alot of knowledge and experience with the special furkids needing more than the average help.
When not in the clinic she spends time with her 7 year old pure white cat (not deaf) and 20 month old whippet (psycho puppy). Also spends her free time doing crafty things like knitting and using her sewing/embroidery machine like a whiz!
DR Jacinta millard
Jacinta graduated from JCU under the always sunny skies of Townsville, Queensland, in 2022.
Jacinta loves anything greyhound, labrador or cat related and has a strong interest in the human-animal bond, particularly our special working and volunteering animals within society.
Outside of work, Jacinta loves hanging out with her family and friends (both furred and non-furred) and has a strong interest in reading, listening to live music and exercising out in nature.
Sally
Sally has over 25 years experience first qualifying as Veterinary Nurse in Queensland, then moving back to the United Kingdom to then qualify as a RCVS Nurse. After spending 15 years working in various mixed and small animal practice came back to Australia to be closer to family .
Since then Sally has worked in the largest not for profit Animal Hospital in Melbourne and also working and continuing to work with Australian Border Force dogs.
Sally has studied various low stress handling courses and also has a huge interest in chicken care and medicine.
In Sally’s spare time she volunteers at a Farm Sanctuary and spends time with her own 5 cheeky pet chickens and a lovely labrador.
Dr Ashe Mooney
Dr Ashe graduated in 2018 from the University of Melbourne with a Doctorate of Veterinary Medicine.
She is passionate about animal welfare, and has a special interest in avian medicine and soft tissue surgery.
Outside of vet, Ashe is a reformer Pilates instructor and figure skating coach. She is also a competitive ice dancer and enjoys reading fantasy novels and knitting.
At home you can find her cuddling her two released seeing eye dogs, Kiwi and Goose, toothless cat Poppy, and birds Miso, Soba, Tofu, and Zuke.
Maddy
Maddy is a dedicated junior nurse currently completing a Bachelor of Veterinary Nursing, set to be fully qualified by the end of 2024. With a strong foundation in emergency veterinary medicine from over a year of hands-on experience in an emergency and referral hospital, Maddy has developed a keen interest in behavioural medicine and diagnostics.
Alongside her professional work, she is committed to advancing her veterinary nursing skills through continuous study and practical experience. She has previously done volunteer work with Pets in the Park and Pet Medical Crisis in order to further her passion for animal welfare and community service.
In her spare time, Maddy enjoys crocheting, and crafts such as embroidery. She also shares her time between her two beloved pets: Sammy, a rather boisterous labradoodle who does not like hats, and Smudge, a very nervous black cat who’s main focus in life is to explore bugs and eat grass.
Alicia
Alicia joined Vetcall at the beginning of 2024 as the Practice Manager. Alicia comes to Vetcall with over 20 years of knowledge and experience in the animal industry, and has been a veterinary nurse since 2008 – having only taken a short break in between, to have her three beautiful daughters, who everyday, continue to amaze her.
Alicia has always had a passion for animals since she was very young and had always wanted to pursue a career in the veterinary field. Starting out in a pet shop, Alicia has experienced many different areas of the animal industry including nursing, dog training, sales, and practice managing. She has a special interest for animal behavior and in her (rare) free time she enjoys horse riding and spending time with her family.
On top of her human family, her animal family consists of: Hunter the sweetest little chihuahua who joins Alicia everywhere she goes, a cheeky havanese called Penny who is full of energy, a ragdoll named Henry who is the biggest snuggler, a naughty domestic long haired cat called Harry and a bearded dragon called Lizzie who loves cuddles!
Sushi
Sushi joined Vetcall in 2024 as a Veterinary Nurse, bringing a solid background in veterinary medicine. Graduating with a Bachelor of Veterinary Science with Honours from the University of Peradeniya, Sri Lanka, in 2020, she has specialised experience in surgical and medical care from her tenure at a private veterinary practice in Sri Lanka from 2020 to 2023.
After obtaining registration as a Veterinary Surgeon in Sri Lanka in 2022, she briefly served as a lecturer at the University of Peradeniya before pursuing further studies. In 2023, she moved to Australia to pursue a Master of Public Health at Torrens University, expanding her knowledge in public health and its applications to veterinary care.
Outside of her professional life, Sushi enjoys reading, exploring the outdoors, and cooking. These hobbies not only relax her but also allow her to explore her creativity and maintain a balanced lifestyle.
Helen
Helen has over twenty years experience as a qualified Veterinary Nurse. Working in general practice and along side specialist surgeons, she has gained experience in all aspects in surgical and medical nursing, as well as obtaining her certificate in canine massage.
Helen joined our team in 2014, with a strong passion in helping to make a difference in the lives of owners and their pets, and building positive relationships with our clientele, she is always willing to talk about any queries you may have.
Helen’s family is kept busy with Tikka and Taz the Labradors, Millicent the Bulldog, Winnie the British Shorthair, and the newest little terrorist Alfie the burmese kitten.
Emma
Emma joined our team at Vetcall in 2012. She has over 20 years experience in the Veterinary industry. She has since become a valued member of Vetcall, as our Senior Veterinary Nurse.
Emma, particularly enjoys the challenges of surgical nursing and anaesthesia.
When Emma isn’t working, she enjoys spending time with her young family, and adorable (yet cheeky!) foster fail cat called Harry.
Jai
Lauren
Lauren started her career as a zookeeper working with various Australian native animals in zoos and conservation centres around Australia. She especially loved her time with Tree Kangaroos in far North Queensland and koalas in Adelaide. Lauren found her interest in the medical care of these species while she was zookeeping and decided to study nursing, and obtained her Cert IV in Vet Nursing.
Lauren has worked in small animal veterinary clinics as well as running her own mobile vet nursing business. Before starting with us, she worked with Antarctic penguins and aquatic species. Lauren loves having the opportunity to combine her two loves: exotic species and nursing.
Outside of work, Lauren keeps busy as a singer in a wedding band. She also swims a couple of times a week and has a revolving door of foster animals.
Lauren is a proud pet parent to Penelope Ruth, a gorgeous Bearded Dragon that she adopted from our very own Homeless Herps program many years ago.
Nikki
Kirstie
News & Updates
Exciting News for Rabbits
We now have available at Vetcall a new and improved vaccine called Filavac® finally available in Australia, we can now protect rabbits from both the RHDV1 strain and the RHDV2 strain of calicivirus, one injection that provides protection for 12mths!
Available by appointment call 9687-7711 to book
Is Titre Testing Right for Your Pet?
When it comes to protecting pets from disease, annual vaccinations are important — but they may not always be necessary. At Vetcall, we offer titre testing as a science-based way to check your pet’s immunity before giving boosters. This simple blood test measures antibody levels for core diseases, helping us determine if your dog or cat is already protected.
For dogs, we test against parvovirus, distemper, and adenovirus (hepatitis). For cats, we test for panleukopenia, calicivirus, and herpesvirus. If immunity is still strong, your pet may not need a booster, reducing unnecessary interventions and stress on their system.
Why Pet Owners Choose Titre Testing
✔ Personalised care — tailored to your pet’s unique needs
✔ Avoids over-vaccination and reduces stress on the immune system
✔ Aligned with holistic veterinary care and wellbeing
✔ Same-day results at Vetcall (no need to send samples away)
How Often Should It Be Done?
We recommend titre testing every three years for core vaccines after your pet’s initial vaccination series and 12-month booster, though some pets may hold immunity even longer.
Well Beings Holistic Petcare
By Vetcall
WellBeings Holistic Petcare is the natural extension of VetCall’s commitment to complete pet health. While VetCall provides trusted veterinary care in-clinic and at home, WellBeings focuses on supporting pets through natural, preventative, and complementary therapies. From herbs, hemp oils, and probiotics to skin care, joint support, and stress relief, WellBeings offers holistic solutions that can work alongside conventional treatments. Our Melbourne-based online store also stocks a wide range of food, toys, grooming essentials, and supplements, making it easy for pet owners to access quality, ethical products that keep their animals happy and healthy.
